It’s nothing new, but definitely put in a current context. Hoy writes:
I’m not the first to write about this, and I won’t be the last. It’s 2010. I cannot for the life of me understand why so many smart restaurateurs (or the agents that work on their behalf) simply fall flat on their face when it comes to their online strategy. While I believe their intentions are genuine, many simply don’t understand the values of accessibility and usability. It frustrates the hell out of me - not so much as the president of a standards-based web design company, but as a human being.