Derek Sivers:

…When we yell at a website or company, using our computer or phone appliance, we forget it’s not an appliance, but a person that’s affected. It’s dehumanizing to have thousands of people passing through our computer screens, so we do things we’d never do if they were sitting next to us.

I think it’s important that we actively work against this ever deepening trend that people think internet “anonymity” is a license to be a jerk. It’s not new, but I hope one day it’ll be old.