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The Failure of #amazonfail « Clay Shirky

Clay Shirky in a thoughtful post on last week’s #amazonfail circus, in which thousands accused Amazon of bigotry for delisting LGBT works, before finding out that it was a system error:

Stupid stupid stupid stupid, yes, all true. If it had been a critique of those stupidities that circulated over the weekend, without the intentional mass de-listing, it would have kicked off a long, thoughtful conversation about metadata, system design, and public relations. Those are good conversations to have, we need to have them, but they are not conversations that would enrage thousands of people in the space of a few hours and kick off calls for boycotts and worse.

Another example of Harris’ Law and an example of the extreme and insatiable need for immediacy present among many internet users.

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Avatar of M. Jackson Wilkinson

I'm M. Jackson Wilkinson, a technologist, designer, speaker, educator, and writer in San Francisco. I'm the CEO and Founder of WeSprout, which is coming soon. I'm from Philadelphia, went to Bowdoin College in Maine, root for the Phillies, and love to sing.

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