I was asked to do a quick little eval of IRS.gov, and the premise was that “everyone thought it sucked.” It looked nasty, yeah, but there was a lot of good stuff going on there. Over at the Viget UX Blog:

So when a taxpayer is at that dreadful time of year, filing tax returns, finding out that freelance gig comes at a high price in April, or wondering why her employer’s automatic withholdings didn’t cover the load this year, it’s going to be incredibly difficult for that user to say that IRS.gov is anything other than Beelzebub’s homepage. Any slight flaw becomes an enormous headache and a source of angst and confusion.

Can you imagine a world where the overwhelming majority of people actually like the IRS homepage? It’d take more than an act of Congress…